Return and Refund policy

Kriyaan Store – Return & Refund Policy

At Kriyaan Store, we strive to bring you the best quality kids’ clothing with styles your little ones will love. Your satisfaction is important to us, and we understand that sometimes a product may need to be exchanged or returned. This policy outlines the terms, conditions, and process for returns, replacements, and refunds.

1. Eligibility for Returns & Replacements

  • Products are eligible for return or replacement only within 5 days of the delivery date.

  • The product must be in its original condition – unused, unwashed, and with all original tags and packaging intact.

  • If the product material is not damaged and there is no manufacturing defect, customers will only be eligible for a replacement, not a refund.

  • Replacements are subject to availability of the same product, size, or an alternative agreed upon by both parties.

2. Return Window

  • The return window is open for 5 days from the date of delivery.

  • The return request must be submitted within this period; any requests after this will not be processed.

3. Refund Conditions

  • Refunds are applicable only in certain cases, such as:

    • Manufacturing defects.

    • Wrong item delivered.

    • Product damaged during transit (must be reported within 24 hours of delivery with proof).

  • If the return reason is not related to a replacement (for example, wrong size ordered, change of mind, style preference), the customer must bear the delivery charges. The rest of the amount will be refunded from our side after deducting these charges.

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product. The mode of refund will be the same as the original payment method.

4. Process for Requesting a Return or Replacement

To make the return or replacement process smooth and quick, please follow these steps:

  1. Contact Us

    • WhatsApp: 9836733005

    • Email: kriyaanstore@gmail.com

  2. Provide Order Details

    • Order ID

    • Purchase Date

    • Reason for Return/Replacement

    • Clear photos or videos of the product showing any defects or issues (if applicable).

  3. Approval & Pickup

    • Once your request is approved, we will arrange for the pickup or share the return shipping details.

  4. Inspection & Processing

    • Our quality check team will inspect the returned product.

    • If it meets our return policy conditions, we will proceed with the replacement or refund as applicable.

5. Important Notes

  • Products returned without prior approval will not be accepted.

  • We reserve the right to refuse returns if the product is found to be used, damaged, washed, or altered in any way.

  • In case of a replacement, if the requested size/design is unavailable, we may offer store credit or an alternative product of the same value.

  • Original shipping charges are non-refundable unless the return is due to an error from our end.

6. Contact Us

For any questions about our return and refund policy, feel free to reach out:

  • WhatsApp: 9836733005

  • Email: kriyaanstore@gmail.com

  • Business Hours: 9:30-7:30